An unexpected change on closing day
I was representing the sellers of a Pacific Heights condominium when the transaction fell apart on the day it was supposed to close. An unexpected change in the buyer’s circumstances prevented the sale from moving forward.
The staging had already been removed in anticipation of closing. We needed to prepare the home for the market again and explain why the earlier transaction had not completed.
Resetting the presentation
I negotiated a reduced fee with the original stager, who made some changes to give the condominium a fresh look. We also addressed minor issues that had surfaced during the first escrow, rather than waiting for another buyer to raise them.
We returned to the market at a slightly lower asking price to generate renewed interest. Each step focused on what we could control.
A successful second attempt
We quickly found another buyer, entered into contract, and successfully closed the sale.
My sellers understood that the original setback was beyond our control. Their trust allowed us to make decisions and move forward promptly. A strong working relationship matters most when the path is not straightforward.
What to take away
A new buyer and a successful second closing.
A sale falling through does not have to define what happens next. Clear communication, attention to unresolved issues, and a considered relaunch can help a seller move forward.
Explore the Pacific Heights neighborhood guide →Edited from Tim’s account for clarity and client privacy. Transaction dates and identifying details are omitted. This is a past client experience, not a guarantee of similar results or advice about a particular contract.